Shipping policy
Thanks for shopping with Trnchs. Here's everything you need to know about how we get your order to your door.
Order Processing
- Orders are processed Monday through Friday, excluding holidays.
- Orders placed before 2:00 PM (your local time) are typically processed the same business day. Orders placed after that cutoff are processed the next business day.
- Processing time refers to how long it takes us to prepare and pack your order — this is separate from shipping transit time.
- You'll receive a confirmation email once your order is placed, and a separate shipping confirmation with tracking once it leaves our warehouse.
Shipping Delivery Estimates
- Standard Shipping | 4–7 business days
- Expedited Shipping | 2–3 business days
- Overnight Shipping | 1 business day
Delivery estimates begin once an order has shipped, not from the order date. Estimates are not guaranteed and may be affected by carrier delays, weather, or high-volume periods (holidays, major sales events).
Order Tracking
Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.
Shipping Address Accuracy
Please double-check your shipping address at checkout. Trnchs is not responsible for orders delayed or misdelivered due to an incorrect or incomplete address entered by the customer. If you notice an error shortly after placing your order, contact us right away — we'll do our best to update it before the order ships, but we can't guarantee changes once an order has entered processing.
Lost, Stolen, or Delayed Packages
While we take great care in packaging and securing your order, the TRNCHS is not responsible for any lost, stolen, or damaged packages incurred during transit. Once the package is handed over to the respective courier, the responsibility for its safe delivery rests with them. In the event that a package is lost, stolen, or damaged, we recommend contacting the courier directly to resolve the issue.
*THIS DOES NOT APPLY TO THE CUSTOMERS WHO BOUGHT SHIPPING PROTECTION*
If your package still hasn’t delivered after 2-3 business days after confirmed delivery and you have bought shipping protection, please contact us ASAP.
Questions
If you have any questions about your shipment, reach out to us at info@thetrnchs.com and we'll get back to you as quickly as we can.
*This policy may be updated from time to time. The version posted on our website at checkout is the one that applies to your order.*