Refund policy

Here at TRNCHS, our goal is to ensure that you are completely satisfied with your purchase. We gladly accept exchanges or refunds on items within 10 calendar days of the order from the day of delivery, provided they meet the following conditions:

1. The item must be in new, unused condition, with original packaging, tags attached, unaltered, and free of any odor. No exceptions will be made.

To initiate a return, please submit a return request through our return center for approval.

2. Refunds will only cover the cost of the item; shipping charges will not be refunded.

3. Items marked as Clearance, Final Sale, or [undergarments/other excluded categories] are not eligible for an exchange or refund.

4. We advise that you insure packages when returning items, particularly for high-value products, as you are responsible for shipping them back to us.

5. TRNCHS is not liable for packages that do not reach our warehouse. To ensure a smooth exchange process, we recommend shipping items back as soon as possible, since we cannot guarantee the availability of replacement items.

6. Upon receiving the returned items, we will send you an email notification and keep you updated on the progress of the exchange. Typically, the exchange process takes 3-5 business days from receiving the returned item.

7. For further assistance, please contact our customer service team at:

PHONE: (407) 552-1107

Calls- Monday-Thursday | 10am-5pm

Messaging- 24/7 | We will get back to you as soon as we can

EMAIL: info@thetrnchs.com

*PLEASE LIST YOUR NAME, ORDER NUMBER, and REASON FOR CONTACT*

PLEASE NOTE: All purchases made during Black Friday, Cyber Monday, or any ongoing promotional sale or clearance event are FINAL SALE. We do not accept returns, refunds, or exchanges for sale, promotional, or clearance items under any circumstances.

Thank you for understanding, and happy shopping!

[NO RETURNS, REFUNDS, OR EXCHANGES ON SALE OR CLEARANCE ORDERS]