Shipping Policy

Shipping Policy

Please ensure that your billing and shipping addresses match when placing orders, as discrepancies may lead to order rejection by our secondary insurance company. By default, we require a signature for package delivery to guarantee its arrival. If you prefer a shipment without a signature, the package will be left in your mailbox or at the front door based on your instructions. Trnchs is not liable for packages once they have been left at the chosen location by the shipping company.

Lost Packages

Please note that Trnchs is not responsible for lost, damaged, or stolen items once proof of delivery is attached to a tracking number. The courier is accountable for delivering your package.

Order Confirmation & Tracking

After your order has been shipped, a confirmation email will be sent to you. Allow 24-48 hours for your tracking information to update.

Delivery Attempts

The shipping company may attempt one or two deliveries at their discretion. If no one is present to accept the package, they may decide not to leave it at the specified address, and it may be held for pick-up at the local office or returned to the sender. If your package is not left at the designated address, contact the shipping company's local office for details.

Important Notes

• The provided shipping details apply to domestic US shipments only.
• Once an order has been placed, we cannot change the address on the order.

Thank you for choosing Trnchs! If you have any additional questions about shipping, feel free to reach out to our customer support team.